Refund policy

BISBY offers both returns and exchanges on full priced items within 30 days of ship date.

Items must be in good condition with original hang tags and packaging. 

Customers located in the European Union, Norway, Iceland, and Liechtenstein have the right to cancel their order and return item(s) for a full refund within 14 days of delivery, for any reason, with no justification required. To exercise this right, please contact us at hello@bisbykids.com or 859-258-2120. Refunds will include the original delivery charge and will be issued within 14 days of us receiving the returned item(s). Return shipping costs are the customer’s responsibility unless the item is defective or not as described.