Help Center

Orders

You are more than welcome to make changes to your order after placing it... but be quick! Our shipping fairies ship Monday-Friday from 9am-5pm EST. Should you need to make any edits, please promptly email customer service at hello@bisbykids.com.

Order cancellations are allowed at all times, but do not apply to end of season sale items which are marked as 'all sales final'. This will be on the website

BISBY is proud to be processing and shipping orders Monday-Friday 9am-5pm EST. Our shipping fairies are so good that they often will ship your order on the same day you placed it! With that said, we have found that with our standard flat rate shipping option, most orders arrive within 3-5 business days (with the exception of Holidays and end of season sales)

We offer a standard shipping rate of $7 on orders less than $125 (before applicable taxes). Standard shipping transit time is 5-7 business from the shipping date. 

Yes! If your order totals $125 or more before applicable taxes, shipping will be free.

Questions regarding combining shipping can be directed to hello@bisbykids.com

BISBY is not responsible for packages that are lost in transit with USPS or FedEx. Refunds/replacements are not guaranteed if the order was delivered to the correct address. If your package is lost, please take the following steps:

-Contact the local USPS or FedEx office. They will be able to locate the carrier that was responsible for delivering your package.

-File a claim with USPS or FedEx. 

BISBY does offer international shipping for the flat rate of $50. Orders shipping to Japan or UAE are $60. Our international shipping rate is calculated based on the average cost of International packages we send, and can be changed at any time. 

Custom fees and duty with all international orders are charged directly to the customer from the shipping carrier. BISBY assumes no responsibility for any custom fees or duties. 

Yes, all orders shipping outside the USA are charged a $50 flat shipping fee. With the following exceptions:Canada: $30 flat rate UAE: $60 flat rate Japan: $60 flat rateIt is BISBY'S policy that all customs and duties for shipments outside the USA are billed to the recipient by the shipping carrier.

BISBY does not allow international exchanges at this time. 

Returns can be made within 30 days and a new order can be placed to receive the items of your choice. Alternatively, once your return items are received back at our facility, we can issue a store credit for the item(s) to repurchase the correct color/size. Items can only be returned if you have contacted us within 30 days. If not, your item may be rejected and returned to sender. 

We currently accept American Express, Apple Pay, Discover, Visa, Mastercard, JCB, PayPal, and Shopify Pay. 

Return Policy

We offer both returns and exchanges on full priced items within 30 days of ship date. Items must be in good condition with original hang tags and packaging.

Items on sale up to 25% off are eligible for exchange or return for store credit. Items on sale greater than 30% off are final sale and are not eligible for return or exchange. If you have any questions about sizing before purchasing a final sale item, please reach out to us at hello@bisbykids.com for assistance!

Little English does not offer free returns, exchanges, or refunds of shipping costs at this time.

If you received and item that is damaged or defective due to a manufacturing error (snap tears, bleeding thread, etc.), please email hello@bisbykids.com with pictures of the damage. Without proof of damage unfortunately we can not replace the item(s) but we will do our absolute best to find a solution for you.  

While we strive to keep our inventory up-to-date, there are times (like during flash sales) that are inventory may not be completely accurate. When this happens and an item cannot be located and shipped to you, we will refund you for that item. 

While we strive to keep inventory numbers up-to-date, sometimes newer season items that have not been received to the warehouse yet will be made available for purchase online. When this happens, we will either email you or send a letter along with the first shipment notifying you of the delay. We ask that you please give about two weeks for the new inventory to arrive, and then it will be expedited to you once available.

Discounts

Yes, eventually all discount codes do expire. During Sales, an expiration date will be noted. Personal Discount codes expire within one year of the issue date.

At this time, discount codes are not able to be combined with any other offers.

New customers will be offered a 10% off discount when first visiting our website when you submit your email address

We are truly sorry, but discount codes cannot be retroactively applied to an order after an order has already been placed. This includes orders that were placed before a discount code has been shared via social media or email.

Customer Service

All customer service inquiries can be sent to hello@bisbykids.com